Book now with confidence with our FLEXIBLE BOOKING GUARANTEE
To give you peace of mind our FLEXIBLE BOOKING GUARANTEE provides free cancellations on bookings for select properties and services with a 100% credit towards a future booking or a full refund should travel restrictions interrupt your trip.
Book your Japan ski and snowboard vacation now knowing that if you are unable to travel due to COVID-19 related travel restrictions you will receive a 100% credit towards a future trip or a full refund – no questions asked (some exclusions apply).
What if I am unable to travel to Japan?
Should international travel restrictions prevent you from flying to Japan from your country of origin for the dates of your stay our FLEXIBLE BOOKING GUARANTEE allows flexibility to move accommodation dates within the current winter season with no change fee. In the case of rescheduling not being possible for the current season we will offer a 100% credit towards a booking for the following season or a full refund (less any transaction fees) on select properties and services.
What if there are quarantine measures in place?
Our FLEXIBLE BOOKING GUARANTEE also has you covered should quarantine measures be in place for your scheduled arrival into Japan or on return to your country of origin. In this case we will provide the option of rescheduling your travel dates with no change fee for the current season. Where this is not possible we will offer a 100% credit towards a booking for the following season or a full refund (less any transaction fees) on select properties and services.
We are taking additional measures to keep you safe
Your safety is our top priority when visiting Japan. While the COVID-19 infection rate in Japan is very low in comparison to other parts of the world we are taking extra precautions for your safety.
In addition to regular cleaning, all of our properties undergo additional cleaning and sanitizing of high touch areas such as elevator buttons, door handles, reception counters and bathrooms.
Onsite staff follows World Health Organization and Japan Health Department protocols including the use of personal protective equipment such as face masks and gloves.
Personal protective equipment and hand sanitizer will be provided at your accommodation for your use upon request.
Check in procedures will be kept to a minimum and self check in will be provided where available.
Home delivery of groceries and assistance with booking other local services via phone are available from our team.
We work with our airport transfer partners to ensure a clean and safe environment for our guests while traveling to and from their accommodation. All vehicles are disinfected between groups of guests and personal protective equipment such as masks and hand sanitizer are available to guest for their trip. Drivers follow World Health Organization and Japan Health Department protocols including the use of face masks.
At JAPOW Vacations we are committed to keeping you safe and informed. For the latest information regarding the current COVID-19 situation in Japan please check this update from Japan-Guide. For the latest news from us regarding traveling to Japan please subscribe to our newsletter or contact us. We will continue to update our policy in response to the evolving situation.
Stay safe, stay positive, let’s ski and ride soon.
The JAPOW Vacations Team
(Updated 11th March, 2021)